In the first article, we went over how to purchase a Business Telephone System in VT & NH. In that article, we asked several questions about how to determine whether you need a new phone system. In this article, we are going to go over the needs a little further and explore the top features for a Business Telephone System in VT & NH.
How Many Locations?
The size of your company will help to determine the size of your business telephone system. Is your workforce spread over multiple locations? Tying multiple locations together in the past has been a challenge, but today's technology makes it easy and affordable. The days of having everyone in one office is fading away. Many businesses today have employees working from multiple locations scattered across the world.
Determine how many employees and locations you are going to integrate into your phone system. Also, determine how many users you are going to need for that system. That will affect the cost and assist in determining if this is going to be a cloud based or on-premise based system.
What is your call volume?
One of the factors that we consider when figuring a cost-effective solution for our customers is call volume. We need to determine the number of simultaneous calls during peak call times. After figuring out the peak call volume, we will discuss the call flow. This is where you can have an automated attendant or a live receptionist answer your calls. From that point, where do the calls get routed? Knowing how many extensions and the call routing will also help us to determine the cost of your business phone system.
Next, we are going to cover the top features in a business phone system. Most of these features are included in our packages, but not all. These are the top 13 features that most of our customers ask for.
- Call Reporting
Allows you to see the call duration, inbound versus outbound calls, user productivity and more.
- Call Recording
Allows you to record calls for playback later. This is a great way to improve customer service for managers.
- Call Monitoring
Allows managers to listen in on phone calls. This is useful for training new customer service representatives.
- Phone Paging
Allows you to page a person through multiple phones on the premises in large work environments.
- Sales Force Integration
This is a powerful tool that allows you to conduct online meetings and screen sharing.
- Bridge Conferencing
Allows you to add multiple users to your virtual conference room. This can be audio or video depending on the type of phone etc..
- Voicemail Transcription
This has become a very popular feature that turns your voicemails into readable documents.
- Unified Messages
Allows your voicemail messages to come directly into your email box as an audio file.
Allows you to know if a user is on the phone or is available.
- Ring Everywhere
Allows you to route calls to your desk and cell phone simultaneously.
- Find Me/Follow Me
Allows you to designate several phones to ring simultaneously or in a particular order when called.
- Caller ID
Allows you to see who is calling you. Display their phone number on a screen.
- DID (Direct Inward Dial)
Allows you to direct dial someone inside your organization and bypass the receptionist or auto attendant.
All these business phone features should be considered when choosing a new phone system. There are more features beyond this will help you run your business more efficiently and smoothly.
Key Communications is there to help you find the right phone system for your business needs. Give us a call if you have any questions.